Refers to services that entities provide to users of technology products or services. 24/7 service desk is available to provide real time support to operate the whole cycle of Incident Management, Problem Management, and Change Management. All incidents being reported to software based service desk to maintain logging, tracking, assignment and closure of all incidents, support is available either remotely or on-site based on incident type. Customers are offered a technical and management escalation matrix to use whenever required. Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident.
Systems & IT Infrastructure
Covering OS, Servers, Virtualisation, Storage & Backup, Cloud, Big Data & Hyper Converged Solutions, Business Continuity & DR solutions.
Network, Telecommunication & Security
Covering Routing & Switching, LAN/WAN, Voice Over IP Solutions, Network & Security, and Tetra Solutions
Applications & Development Support
Covering CAD, Primavera, Databases, Digital Archiving Systems, Software applications.
Digital Infrastructure Solutions
Covering ELV systems, Homeland digital and physical security systems, CCTV solutions, AV solutions.